GLOSSARY

A

Affordance: The ability to meet the expense of.

Assurance: Freedom from doubt.

Audit: An official inspection or examination of a building or facility evaluating and/or improving its appropriateness, efficiency, safety, etc.

Balanced scorecard: “A strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals” (“Balanced Scorecard Basics,” n.d.).

Business Plan: A statement that describes how the organization will operate. It describes the business goals and objectives, and outlines the steps to be executed in order to achieve these goals and objectives

Business process: “An action taken in the course of conducting business” (Business process).

Business process owner: The business individual that has ultimate responsibility over the performance of a process “in realizing its objectives measured by key process indicators, and has the authority and ability to make necessary changes” (process owner).

Business requirement: Describes why an organization is undertaking a project.

Business value: “Includes all forms of value that determine the health and well-being of the firm in the long run” (Business value).

C

Cobit: "COBIT is a framework for developing, implementing, monitoring and improving information technology (IT) governance and management practices." (Tech Target).

Constraints: Having limitations or restrictions.

Control: The act of exercising restraint.

D

Database : “A comprehensive collection of related data organized for convenient access, generally in a computer (database).

F

Framework: "A framework is a particular set of rules, ideas, or beliefs which you use in order to deal with problems or to decide what to do."(English dictionary).

G

Guidelines: "information intended to advise people on how something should be done or what something should be". (Cambridge dictionary)

Goals: "An observable and measurable end result having one or more objectives to be achieved within a more or less fixed timeframe."(Business dictionary)

Governance: "Governance is all of the processes of governing, whether undertaken by a government, a market or a network, over a social system (family, tribe, formal or informal organization, a territory or across territories) and whether through the laws, norms, power or language of an organized society".(Wikipedia)

H

Human-Computer Interaction (HCI): “Researches the design and use of computer technology, focused on the interfaces between people (users) and computers” (Human-Centered Computing).

Human Factors: “In technology, the characteristics of a human being or a group of people and of a machine or a technical system that are manifested under specific conditions of interaction in a man-machine system, whose operation is governed by the performance of a specific task” (Human factors).

I

Investment: the act of putting money or effort into something to make a profit or achieve a result.

IT:

IT Capabilities: “An organization's ability, by virtue of its IT assets and know-how, to create business value. This capability can be, and is usually, attributed to the IT function within an organization” (Buzzword: IT Capability).

IT policy: "A set of policies are principles, rules, and guidelines formulated or adopted by an organization to reach its long-term goals and typically published in a booklet or other form that is widely accessible." (Business diction)

IT governance: is a framework that ensures your organization's IT infrastructure supports and enables the achievement of its corporate strategies and objectives.

Information Security – The practice of protecting information from unauthorized access, use, modification, recording or destruction.

IT risk: The “business related risk caused by the use of IT within the organization. IT risk is the combination of events related to IT and the business consequences they bring and the frequency of these events occurring. In reality, IT risk is business risk” (“IT risk,” n.d.).

IT strategy: an iterative process to align IT capabilities with the business strategy and requirements.

IT toolkit: a set of tools designed to be used together or for a particular purpose

M

Management: “The person or persons controlling and directing the affairs of a business, institution, etc.” (management).

Measurement: “Extent, size, etc., ascertained by measuring” (measurement).

N

Networking: “To interconnect as components in a group or system” (networking).

P

Performance Measurement:

Planning: “The process of thinking about and organizing the activities required to achieve a desired goal” (Planning).

R

Risk: “The potential of gaining or losing something of value” (risk).

Risk management: A practice that aims to identify, analyze, assess, manage and control potential risks related to an organization activities in order to optimize company’s ability to achieve its goals.

S

Stakeholders: is a person who has an interest in or investment in something and who is impacted by and cares about how it turns out.

Strategic alignment: A method that ensures that the IT strategy plan is designed according to the overall business vision for the future in order to achieve the agreed benefits.

SWOT: “A structured planning method used to evaluate the strengths, weaknesses, opportunities and threats involved in a project or in a business venture” (“SWOT analysis,” n.d.).

V

Value: Important and lasting beliefs or ideals shared by the members of a culture about what is good or bad and desirable or undesirable

Pauline IT

PROFESSIONAL

toolkit

GLOSSARY

A

C

Cobit: "COBIT is a framework for developing, implementing, monitoring and improving information technology (IT) governance and management practices." (Tech Target).

D

Database : “A comprehensive collection of related data organized for convenient access, generally in a computer (database).

F

Framework: "A framework is a particular set of rules, ideas, or beliefs which you use in order to deal with problems or to decide what to do."(English dictionary).

G

Guidelines: "information intended to advise people on how something should be done or what something should be". (Cambridge dictionary)

Goals: "An observable and measurable end result having one or more objectives to be achieved within a more or less fixed timeframe."(Business dictionary)

H

I

Investment: the act of putting money or effort into something to make a profit or achieve a result.

IT:

IT Capabilities: “An organization's ability, by virtue of its IT assets and know-how, to create business value. This capability can be, and is usually, attributed to the IT function within an organization” (Buzzword: IT Capability).

IT policy: "A set of policies are principles, rules, and guidelines formulated or adopted by an organization to reach its long-term goals and typically published in a booklet or other form that is widely accessible." (Business diction)

IT governance: is a framework that ensures your organization's IT infrastructure supports and enables the achievement of its corporate strategies and objectives.

Information Security – The practice of protecting information from unauthorized access, use, modification, recording or destruction.

IT risk: The “business related risk caused by the use of IT within the organization. IT risk is the combination of events related to IT and the business consequences they bring and the frequency of these events occurring. In reality, IT risk is business risk” (“IT risk,” n.d.).

IT strategy: an iterative process to align IT capabilities with the business strategy and requirements.

IT toolkit: a set of tools designed to be used together or for a particular purpose

M

N

Networking: “To interconnect as components in a group or system” (networking).

P

Performance Measurement:

Planning: “The process of thinking about and organizing the activities required to achieve a desired goal” (Planning).

R

Risk: “The potential of gaining or losing something of value” (risk).

Risk management: A practice that aims to identify, analyze, assess, manage and control potential risks related to an organization activities in order to optimize company’s ability to achieve its goals.

S

Stakeholders: is a person who has an interest in or investment in something and who is impacted by and cares about how it turns out.

Strategic alignment: A method that ensures that the IT strategy plan is designed according to the overall business vision for the future in order to achieve the agreed benefits.

SWOT: “A structured planning method used to evaluate the strengths, weaknesses, opportunities and threats involved in a project or in a business venture” (“SWOT analysis,” n.d.).

V

Value: Important and lasting beliefs or ideals shared by the members of a culture about what is good or bad and desirable or undesirable

GLOSSARY

A

C

Cobit: "COBIT is a framework for developing, implementing, monitoring and improving information technology (IT) governance and management practices." (Tech Target).

​

D

Database : “A comprehensive collection of related data organized for convenient access, generally in a computer (database).

F

Framework: "A framework is a particular set of rules, ideas, or beliefs which you use in order to deal with problems or to decide what to do."(English dictionary).

G

Guidelines: "information intended to advise people on how something should be done or what something should be". (Cambridge dictionary)

​

Goals: "An observable and measurable end result having one or more objectives to be achieved within a more or less fixed timeframe."(Business dictionary)

​

H

I

Investment: the act of putting money or effort into something to make a profit or achieve a result.

IT:

IT Capabilities: “An organization's ability, by virtue of its IT assets and know-how, to create business value. This capability can be, and is usually, attributed to the IT function within an organization” (Buzzword: IT Capability).

​

IT policy: "A set of policies are principles, rules, and guidelines formulated or adopted by an organization to reach its long-term goals and typically published in a booklet or other form that is widely accessible." (Business diction)

​

IT governance: is a framework that ensures your organization's IT infrastructure supports and enables the achievement of its corporate strategies and objectives.

​

Information Security – The practice of protecting information from unauthorized access, use, modification, recording or destruction.

​

IT risk: The “business related risk caused by the use of IT within the organization. IT risk is the combination of events related to IT and the business consequences they bring and the frequency of these events occurring. In reality, IT risk is business risk” (“IT risk,” n.d.).

​

IT strategy: an iterative process to align IT capabilities with the business strategy and requirements.

​

IT toolkit: a set of tools designed to be used together or for a particular purpose

​

M

N

Networking: “To interconnect as components in a group or system” (networking).

P

Performance Measurement:

Planning: “The process of thinking about and organizing the activities required to achieve a desired goal” (Planning).

R

Risk: “The potential of gaining or losing something of value” (risk).

​

Risk management: A practice that aims to identify, analyze, assess, manage and control potential risks related to an organization activities in order to optimize company’s ability to achieve its goals.

​

S

Stakeholders: is a person who has an interest in or investment in something and who is impacted by and cares about how it turns out.

​

Strategic alignment: A method that ensures that the IT strategy plan is designed according to the overall business vision for the future in order to achieve the agreed benefits.

​

SWOT: “A structured planning method used to evaluate the strengths, weaknesses, opportunities and threats involved in a project or in a business venture” (“SWOT analysis,” n.d.).

V

Value: Important and lasting beliefs or ideals shared by the members of a culture about what is good or bad and desirable or undesirable

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